Refund policy

At BBELXA, we want you to shop with confidence. If you are not completely satisfied with your purchase, we're here to help. Please review our Return & Refund Policy before requesting a return.

Return Eligibility

You may request a return within 30 days of receiving your order.

To be eligible for a return, your item must meet the following requirements:

• Be unworn, unwashed, and unused.
• Be in its original condition with all original tags attached.
• Be returned in the original packaging whenever possible.
• Be free from stains, odors, damage, or any signs of wear or alteration.

Items that do not meet these conditions may not qualify for a refund.

Non-Returnable Items

The following items are not eligible for return or refund:

• Final sale or clearance items.
• Products that have been worn, washed, altered, or damaged after delivery.
• Items returned without prior return authorization.
• Returns requested after the 30-day return period.

How to Request a Return

To start a return, please contact our customer support team before sending your item back.

Please include the following information in your request:

• Your order number.
• The email address used to place your order.
• The item(s) you wish to return.
• The reason for your return.

Once your request has been reviewed and approved, we will provide detailed return instructions.

Please do not send items back without receiving return authorization, as unauthorized returns may not be accepted.

Refund Process

After your returned item has been received and inspected, we will notify you of the outcome of your return request.

If your refund is approved, it will be issued to your original payment method. Depending on your financial institution or payment provider, refunds generally appear within 5–10 business days.

Original shipping charges are non-refundable unless the return is due to our error or you received an incorrect or defective item.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

To help us resolve the issue promptly, please provide your order number along with clear photos of the item and its packaging.

Exchanges

We do not currently offer direct exchanges.

If you would like a different size, color, or style, we recommend returning the eligible item according to this policy and placing a new order for your preferred item.

Return Processing Time

Once your returned package has been received, please allow 3–5 business days for inspection and processing.

Approved refunds will be processed as soon as the inspection has been completed.

Contact Us

If you have any questions regarding this Return & Refund Policy or need assistance with a return request, please feel free to contact our customer support team.

Email: info@xabbm.com

Phone: +1 917-343-4187

Thank you for choosing BBELXA. We sincerely appreciate your trust and are committed to providing a fair, transparent, and dependable shopping experience for every customer.